Latest News
Extended Hours Clinic
Our Extended Hours Clinic will now be operating from Level 3.
For more information, please call the clinic on 02 6021 3555.
Alternatively, you can visit the 'After Hours' tab above.
Patient survey outcomes
We would like to extend our appreciation to everyone who completed patient surveys with us in 2025 as we are committed to improving the patient experience
Overall, we find a high patient satisfaction level with our service.
A summary of our results are:
88% are satisfied with our staff.
83% are satisfied with their doctor consultations.
86% are satisfied with our level of respect towards patients.
83% are satisfied with making appointments.
86% are satisfied with the warmth of our greeting.
GP Chronic condition management plans
GPCCMP's are now available from your preferred practitioner.
A GP Chronic Condition Management Plan (GPCCMP) is a personalized plan developed by a patient's usual general practitioner (GP) for managing chronic or terminal medical conditions, entitling eligible patients to up to five Medicare-rebated sessions with allied health professionals each calendar year.
Patients must be registered with MyMedicare to access this service.
Please call our team on 02 6021 3555 to find out more.
My medicare
My Medicare is a new Federal Government initiative aimed at encouraging patients to officially register their primary care provider. It is voluntary and free to register.
We strongly urge patients who have a longstanding relationship with a GP at the Gardens Medical Group to enrol in My Medicare.
As part of your My Medicare registration, your chosen practice and GP will appear on your My Health Record. This will make sure all health professionals you see – for example, at a public hospital – will know who to talk to about your regular care.
Evidence shows that seeing the same GP and healthcare team regularly leads to better health outcomes. Seeing your GP regularly and formalising the relationship you have with your GP and general practice through My Medicare may lead to better health outcomes.
You’re eligible to register for My Medicare if you’ve had 2 or more face-to-face appointments at your regular practice in the past 24 months.
You can find more information at health.gov.au/mymedicare or call our team on 02 6021 3555 to discuss.
Gardens Medical is Now on Facebook!
Gardens Medical Group now has a brand new Facebook page.
We will endeavour to update any clinic changes onto this page for your convenience.
Please follow to stay up to date with our practice. Please be aware the linked page is the only page our clinic has.
Booking and Preparing for Phone Consults
Most GPs practicing at Gardens Medical Centre are available for telephone consults.
All phone consults must be booked via HotDoc with reception unable to make these appointments.
Ensure that you provide the correct phone number at time of booking, so that your doctor can get in touch at the right time.
How to prepare for a telephone appointment:
- Try to be prepared, with a short list of what you need to discuss. If you have booked a standard appointment, these are 15 minutes long. That gives us about 10-12 minutes to discuss your problem before we need to spend time writing notes, and ordering tests or prescriptions for you.
- At the time of your appointment, try and find somewhere quiet to sit where you can hear, and be heard. Please don't try and talk to us on the car system, or in a noisy space.
- Wait for our call! Just like in real life, we are definitely going to run late sometimes. If we're a few minutes late, please be patient. If we're more than 15 minutes late, call the surgery and get our (wonderfully reliable) receptionists to check on things for you - a GP's day rarely goes to plan and there are lots of reasons why we may be running late.
- If you need prescriptions, tests, or referrals to other health care professionals, your doctor can arrange to send these on your behalf directly where they need to go.
Payment details are required at the time of booking a phone consultation.
Feedback and Reviews
We appreciate hearing about your experience with our clinic.
If you would like to leave a review, please follow the link below:
why we ask for 3 points of id
We understand that this can be frustrating, but it’s an important regulatory requirement for any accredited medical centre.
By ALWAYS checking three points of ID at the front desk, we ensure that the clinical staff access the correct patient file, and we can’t make any mistakes with prescriptions, immunisations, tests being conducted, or results being given to the wrong patient.
Remember though, if you prefer, you can give us your driver’s licence for ID if you’d like to avoid hollering your home address across the waiting room
